TOTAL QUALITY MANAGEMENT AND ITS IMPACT ON DEVELOPING THE SKILLS OF WORKERS IN ENVIRONMENTAL MANAGEMENT, AN APPLIED STUDY ON WORKERS IN ENVIRONMENTAL LABORATORIES AND OFFICES

Abstract

Total quality management is one aspect of quality management that pays attention to the needs of employees. In this research, the effect of this type of management on the development of environmental workers' skills was investigated. The statistical population includes all the environmentalists of the country and sampling was done in an accessible and targeted way, and finally 100 people agreed to cooperate with the researcher. Pearson coefficient test was used. Two ten-question questionnaires measured the variables of total quality management and employee skill development. These questionnaires were prepared based on the inspiration of the basic article and were approved by several prominent scholars and finally, Cronbach's alpha coefficient test confirmed its reliability. The results of the statistical analysis at the confidence level above 99% proved that total quality management has a positive and significant effect on the development of the skills of environmental workers. This means that if the environmental organization pays more attention to the rights and benefits of environmentalists and tries to satisfy the employees, it can witness the improvement of their motivation to acquire more skills, which will ultimately help to improve the performance of the organization.