The Phenomenological Status of the Total Quality Management (TQM) Implementation of Local Government Units (LGUs) in the Philippines

Abstract

The study has investigated the Level of Total Quality Management (TQM) Implementation of ISO 9001 certified LGU and the Non-ISO certified LGU in the Philippines using the Phenomenological triangulation approach with inferential statistics as tools. As a result, there is a clear indication that ISO-9001 and Non-ISO certified local governments are different when it comes to importance of Total Quality Management implementation. The reality there is that both groups of local government units are into it. It also revealed that there is a significant difference between the ISO-9001 and Non-ISO certified local government units in their way of implementing the principle. ISO-9001 and Non-ISO certified local government units are different when it come to the practices as proved by the ANOVA analysis on its differences. However, both government units are practicing Total Quality Management in different perspectives. As matter of fact there is a clear sign that a model of Total Quality Management has to be provided for the entire community to observe, practice and include as a way of life of all employees.