SERVANT LEADERSHIP AND ITS ROLE IN REDUCING ORGANIZATIONAL CONFLICT-A SURVEY STUDY OF THE OPINIONS OF A SAMPLE OF EMPLOYEES OF THE NAJAF EDUCATION DIRECTORATE

Abstract

This research aims to test the correlation and impact relationship between the independent variable (servant leadership) with its dimensions (empowerment, helping employees, caring for employees, ethical dealings, creating value for society, emotional treatments) and the dependent variable (organizational conflict) in the Directorate of Education in Najaf Al-Ashraf and showing the extent of its application. The main problem of our research can be summarized in clarifying the role played by servant leadership in reducing organizational conflicts generated in the organization under study. The researcher adopted the exploratory approach, and the data were processed and analyzed using the statistical program Smart PLS V.4. The questionnaire was adopted as the main tool for collecting data in the organization under study. The research community reached 90 people, and thus a deliberate sample of the directorate's employees, numbering (80), was selected. (75) ready-to-analyze forms were retrieved. The most prominent conclusions show that the presence of servant leadership that serves employees and has knowledge of their needs, develops their skills and experiences, motivates them and does not lean toward one party over another, contributes significantly to reducing Conflicts between them and contributes to the organization's achievement of the goals it seeks.