THE IMPACT OF MANAGEMENT INFORMATION SYSTEMS ON TOTAL QUALITY MANAGEMENT: AN ANALYTICAL STUDY OF THE VIEWS OF A SAMPLE OF EMPLOYEES AT SAMARRA PHARMACEUTICAL FACTORY

Abstract

The primary objective of this study is to explore the relationship between Management Information Systems (MIS) and Total Quality Management (TQM) by examining their respective dimensions: administrative requirements, physical requirements, software requirements, and human requirements for MIS, and top management support and commitment, continuous improvement, and training and development for TQM. The researcher employed a descriptive-analytical methodology, reviewing previous studies and scientific references, and used a specially designed questionnaire for data collection. The study covered all individuals in the Quality Management Department, section heads, and administrative units at Samarra Pharmaceutical Factory, using a comprehensive sampling method. Out of 110 distributed questionnaires, 105 were returned, with 100 deemed valid. Statistical analysis revealed a statistically significant impact of MIS dimensions on TQM dimensions. The study recommended developing and improving the hardware, equipment, and infrastructure of the management information systems to ensure their efficient and accurate operation, and to guarantee the security of important information and data. Additionally, it also recommended implementing a continuous and effective system for measuring customer satisfaction, utilizing customer feedback to enhance the quality of products and services, thereby increasing the organization's competitive advantage in the market.