JOB CHARACTERISTICS AND ORGANIZATIONAL EFFECTIVENESS: AN EMPIRICAL ANALYSIS ON INSURANCE FIRMS IN RIVERS STATE, NIGERIA

Abstract

This study examined job characteristics and organizational effectiveness in insurance firms in Rivers State, Nigeria. This study comprises two measures of job characteristics such as feedback, skill variety, as well as two predictors of organizational effectiveness like productivity and adaptability respectively. The researcher adopted descriptive survey research design. Population of the study covered 168 selected employees from five insurance firms in Rivers State. Purposive sampling method was applied for the purpose of minimizing research errors. The primary data was collected from structured questionnaire while the secondary data was information received from human resource data of various selected insurance firms. The sample size for the study was 114 discovered by Taro Yamane’s formula. Spearman correlation coefficient was used to test the hypotheses. The findings of the study specified that there was a positive significant relationship between feedback and productivity in insurance firms, including the relationship between skill variety and adaptability was statistically significant. It was concluded that job characteristics predicted organizational effectiveness. The researcher recommended that management of insurance firms should encourage their workers to develop different skills that could meet the needs of changing environment and boost the firm’s effectiveness.